Events and concerts in UAEUnited Arab Emirates

Service rules

Last updated: 01/19/2024

SAMPO SOLUTIONS DWC-LLC, company number 25495, legal address DSO-IFZA, Dubai Silicon Oasis, Dubai, UAE, is the owner of Events and concerts in UAE, a ticket platform connecting Clients, Brokers and Organizers, as well as providing ticket purchase services on behalf and on behalf of the Client. Before using the Company's services, the Company asks you to carefully read these Terms of Service and all other terms or notices posted on the Site.

1. Definitions

Words in which the initial letter is capitalized have meanings defined in the following conditions.

- Application - a Client's request in the application form on the Website in the absence of Tickets for any Event, which is recognized as one of the feedback forms and does not impose any obligations on the Company.

- A broker is a third-party legal entity or individual who constantly carries out activities related to the intermediary resale of Tickets and package offers.

- The Company is a legal entity of SAMPO SOLUTIONS DWC-LLC, UAE, the owner of the Site Events and concerts in UAE, a ticket platform where the Client can purchase Tickets from Brokers and Organizers, as well as instruct the Company to purchase Tickets on behalf and on behalf of the Client.

- Cancellation means deletion An order, which leads to an automatic transition to the status of a free sale in an automated system. If the Order is not paid within 30 minutes from the moment of initiation, it will be automatically canceled.

- The Client is a capable individual at the age of 18 who has the legal capacity to enter into contractual relations with the Company, Brokers and Organizers, and expresses the intention, in accordance with the provisions set out in these Terms, to purchase Tickets to Events organized by third parties.

- An event means, among other things, cultural and entertainment events such as theatrical performances, concerts, exhibitions, festivals, shows, concerts in halls, clubs or outdoor venues, as well as exhibitions, shows, sports competitions, quests and any other events that are allowed to be attended at upon presentation of the Ticket.

- Gift certificate is a document that can be purchased by the Customer on the Website and gives the right to purchase a Ticket for the amount corresponding to the nominal value of the Gift Certificate. The gift certificate confirms the deposit of an advance payment equivalent to the specified amount.

- An order refers to the Client's action to place an application through the Website in accordance with the provisions of these Terms. This request is aimed at purchasing a Ticket to an Event organized by third parties.

- The Organizer is a third-party legal entity or individual directly responsible for coordinating and conducting the specified Event.

- Pre-order means that the Order is in the reserve of the Organizer or Broker at the time of registration and means that the Ticket will be sent automatically after it becomes available from the Organizer or Broker, subject to full payment by the Client of this Pre-order.

- Conditions is a public offer of the Company addressed to an unlimited number of people who want to apply for Tickets to Events organized by third parties.

- Ticket is a document serving as proof confirming the owner's right to attend the Event. The Ticket can be produced by the Company in printed form at the time of ordering for delivery to the Customer, and can also be generated electronically.

- The site refers to the Company's website Events and concerts in UAE, which serves as a platform for selling tickets to Events organized by third parties.

2. Acceptance

2.1. These Terms and Conditions are a public offer, and upon acceptance of the terms set out below, the Customer making the acceptance undertakes to place an Order and make payment in accordance with the provisions specified in these Terms and Conditions. The fact of placing an Order and payment is considered acceptance of these Terms and Conditions and is equivalent to the execution of an agreement based on the provisions set out in these Terms.

2.2. If the Customer does not comply with the terms of payment for an Order placed through the Website, this entails the cancellation of the Order initiated by the Customer.

2.3. The Customer can receive an Order placed and paid for on the Website at the specified address, which may include delivery by courier, by e-mail or via a mobile application.

2.4. By using any or all of the Company's services, the Client expressly acknowledges the following:

2.4.1. The Client has read and understood the Terms.

2.4.2. The Client agrees to comply with the Terms.

2.4.3. The Client has the legal capacity to agree to the Terms.

2.4.4. The Client agrees that the Website is a ticket platform where Tickets can be purchased from Brokers and Organizers, as well as instruct the Company to purchase Tickets on behalf of and on behalf of the Client, in connection with which the refund conditions vary depending on the type of Ticket. The type of Ticket purchased by the Customer is indicated on the Website when placing an Order.

2.5. The Client should carefully read the Terms and Conditions. If the Client does not wish to comply with the Terms and Conditions, as well as any updates or changes, the Client cannot access or use the Company's services.

3. Updates

3.1. The Company reserves the right to periodically review or change the Terms at the sole discretion of the Company. 

3.2. In case of such changes, the Company, without any notice, posts updated Terms and Conditions on the Website indicating the date of the last update.

3.3. The updated Terms and Conditions will take effect immediately after they are posted, unless otherwise specified.3.4. By continuing to use the Company's services after the publication of the updated Terms, the Client agrees to the updated Terms. 3.5. The Company recommends that the Client regularly review this page for changes to the Terms and Conditions.

3.6. If the Client does not agree with the Terms and Conditions or any subsequent updates or changes, the Client must stop accessing and using the Company's services.

4. Privacy Policy

4.1. The Company takes all necessary measures to protect and ensure the security of the Client's information.

4.2. The Client independently takes the necessary measures to prevent the use of the Client's devices by third parties and to protect the Client's data from unauthorized access by third parties

4.3. Privacy Policy The Company describes how the Company handles Customer information provided to the Company. The Client acknowledges and agrees that by using the Company's services, he consents to the collection and use of this information (as specified in the Company's Privacy Policy).

5. Rights and obligations of the client

5.1. The Client has the right to:

5.1.1. Independently collect information from open sources about Events, related expenses and other data related to Event attendance.

5.1.2. To receive information about the rules for attending Events, available categories and other details related to Events within the scope of the Company's authority. This information can be obtained through the Website, by making a phone call to the Company or by other means indicated on the Website.

5.1.3. Independently choose the payment method for the Order from the options offered on the Website, recognizing and agreeing to the obligation to familiarize yourself with the payment rules in advance.

5.1.4. Submit an Application through the application form on the Website, expressing a desire, but not a requirement, that the Company put up for sale unavailable Tickets for any Events.

5.1.5. To offer the Company the opportunity to resell a ticket purchased by the Customer through another service on the Website and discuss the process and conditions of resale individually by e-mail. To do this, you need to contact the Company through the application form on the Ticket Sale page on the Website or by e-mail at info@tickets-event.com.

5.2. The Client is obliged to:

5.2.1. Read all the provisions of these Terms and other mandatory conditions indicated on the Website and accept them when placing an Order.

5.2.2. Independently monitor changes in the rules for placing an Order on the Website.

5.2.3. Strictly comply with the provisions of these Terms and all other terms posted on the Site.

5.2.4. Pay the full cost of the Order before receiving the Ticket.

5.2.5. Familiarize yourself with the restrictions of the Event regarding the admission of minor children to it. The Client is fully responsible for such persons and agrees that a minor child may be denied access to the Event in case of violation of the provisions of these Terms.

5.2.6. When placing an Order, carefully check all information in the Order that is essential for the Event. The Client acknowledges that he has no claims against the Company and its employees for an incorrectly placed Order, as he did not follow up on its correctness.

5.2.7. When placing an Order, fully acknowledge and agree that the delivery time of the Ticket in no way depends on the Company, but completely depends on the Broker or the Organizer.

5.2.8. Provide an identity document at the entrance to the Event.

5.2.9. When placing an Order for an Event with personalized Tickets, the Client is obliged to provide information about each visitor: first name, last name, identity document number, and other necessary information, if necessary. If the Customer places an Order for another person, the Order must be placed with the information of such person. If the Customer does not provide the necessary information about the visitors, the Company reserves the right to cancel the Order and charge 50% of the Order amount to cover the Company's expenses for ticketing services.

6. Rights and obligations of the company

6.1. The Company has the right: 6.1.1. To refuse to conclude an agreement with the Client in the absence of the Client's full and unconditional consent to the provisions of these Terms. 6.1.2. Require the Client to comply with the provisions of these Terms and all other terms posted on the Site.

6.1.3. Carry out planned and unplanned modifications, replacements and reinstallations of the Site software, suspend the operation of such software in case of failures, errors and failures, as well as for preventive maintenance and prevention of unauthorized access to the Site. 6.1.4. Set and change prices for Tickets and services of the Company, as well as set Ticket prices that differ from the nominal price. 6.1.5. Require the Client to properly fulfill the obligations to pay for the Order and refuse to issue the Order in case of violation of this condition. 6.1.6. Cancel the Order made by the Client in case of non-payment, provision of false information by the Client or violation of other provisions of these Terms. 6.1.7. Unilaterally replace the Tickets purchased by the Client with Tickets of the best or similar category without additional payment from the Client or the Company. The Broker also has the right to make such a Ticket replacement unilaterally without any additional payment from the Client or the Broker. 6.1.8. Unilaterally replace the tickets purchased by the Customer with tickets of a lower category and refund the difference in price to the Customer. The Broker also has the right to make such a Ticket replacement unilaterally with a refund of the price difference to the Client.

6.2. The Company is obliged to: 6.2.1. Provide the Client with comprehensive and adequate information about the Event. The Client acknowledges and agrees that the information posted on the Website is considered complete and adequate.

6.2.2. Depending on the moment of receipt of the Ticket by the Broker or the Organizer, if the Client and the Organizer or the Broker have not agreed on a different delivery time, transfer the Ticket to the Client after the Client pays the full cost of the Order:

6.2.2.1. In the period from a few minutes after placing the Order to 48 hours before the start of the Event, if the Order was paid at least 96 hours before the start of the Event;

6.2.2.2. In the period from a few minutes after placing the Order to 8 hours before the start of the Event, if the Order was paid in the period from 96 hours to 48 hours before the start of the Event;

6.2.2.3. In the period from a few minutes after placing the Order to 2 hours before the start of the Event, if the Order was paid after 48 hours before the start of the Event;

6.2.2.4. Within a reasonable period, including after the start of the Event, if the Order was paid after 2 hours before the start of the Event.

7. Payment

7.1. Information about payment methods is available on the Website.

7.2. The Order remains non-transferable to the Customer until the Order is fully paid.

7.3. Prices are published on the Website and calculated in the selected currency. The Client is obliged to make payment on the Website in the selected currency.

7.4. The Customer acknowledges and agrees that in case of non-payment or incomplete payment of the Order, Cancellation will be applied.

7.5. The Client is not obliged to use a bank card issued in the name of the Client, or to have duly certified documents confirming the right to use a bank card issued in the name of another person. However, the Company has the right to require the Client to provide, among other things, original documents, photographs and videos proving the Client's identity when paying with a bank card.

8. Return

8.1. The Company will refund the money for the ticket paid by the Customer only if the ticket was purchased from a Broker or Organizer in case of cancellation or significant postponement of the Event.

8.2. If the Ticket was purchased by the Company on behalf of and on behalf of the Client, the Company does not refund the funds, since the Company is not a party to the agreement between the Client and the Organizer. The type of Ticket purchased by the Customer is indicated on the Website when placing an Order.

8.3. The Company shall refund funds if this does not contradict the provisions on limitation of liability specified in paragraph 12 of these Terms, including, but not limited to, subparagraph 12.11 on force majeure circumstances.

8.4. If the Event is cancelled or significantly postponed, the Company has the right to offer the Client to reissue the Ticket for another date or another Event.

8.5. The Company has the right to offer the Client to agree on alternative ways to use the funds returned by the Client in case of cancellation or significant postponement of the Event.

8.6. In all other cases, the Company will refund the money for the Ticket paid by the Customer only if the Customer purchased such an additional service when purchasing the Ticket.

8.7. The Client acknowledges and agrees that official information about the cancellation or postponement of the Event is sent by the Broker or the Organizer to the Company and transmitted using the contact details specified by the Client or posted on the Website.

8.8. The Customer acknowledges and agrees that the Ticket delivery fee, processing fee and any additional charges related to the Customer's bank card are non-refundable.

8.9. In order to initiate the refund process, the Client must provide the Company with the following information by e-mail:

8.9.1. A written request for a refund in any format.

8.9.2. A copy of the passport.

8.9.3. A copy of the ticket.

8.10. The Company makes a refund, with the exception of 10% of the Order amount for the payment of Ticket services, by sending funds to the Client's current account used for payment, within 14 days from the date of submitting the refund application. 8.11. The Client acknowledges and agrees that the process, cases of refund, as well as the details of initiating such a refund are completely clear and understandable to the Client.

9. Age restrictions in competitions

9.1. In accordance with the requirements of the legislation, all competitions are classified by the Organizer, in compliance with the established age restrictions.

9.2. Each Event is classified and belongs to one of the following groups: "0+", "6+", "12+", "16+" and "18+".

9.3. In order to place an Order and attend the Event, the Client must comply with the age restrictions specified in these Terms and Conditions. Compliance with these age restrictions is mandatory for ordering and attending, participating, listening or watching the Event.9.4. By placing an Order, the Customer acknowledges and agrees that, in accordance with the legislation, a particular Event may be classified as a category that may be restricted or prohibited for certain groups of persons in relation to their passage, presence, listening or viewing.

9.5. The Client acknowledges and agrees that he, the persons for whom the Order was made, and the persons accompanying the Client may be denied the opportunity to place an Order or access, attend, listen to or watch the Event if the Client violates the age restrictions.

9.6. The Client is fully responsible for his actions or omissions. The Company cannot be held responsible for the violation of age restrictions by the Client. The Company is not responsible and is not obliged to compensate for losses incurred in connection with the violation of age restrictions by the Client.

10. Ticket

10.1. The Ticket can be purchased by the Customer in the form of an Order or in the form of a Pre-Order if the selected Ticket is currently unavailable. The purchase status, whether it is an Order or a Pre-Order, is indicated on the Website at the time the Customer purchases the Ticket. All provisions, rights and obligations set forth in these Terms and Conditions with respect to the Order status fully apply to the Pre-order status.

10.2. The Website, being a ticket platform, provides an opportunity to purchase Tickets from Brokers and Organizers, as well as instruct the Company to purchase Tickets on behalf and on behalf of the Client. The type of Ticket purchased by the Customer is indicated on the Website when placing an Order.

10.3. Ticket purchase is carried out only by individuals, unless otherwise agreed by the Company.

10.4. For admission to the Event, a Ticket in printed or electronic form, including in a mobile application, is considered equivalent and is provided to the Client.

10.5. If the Ticket is delivered via a mobile application, the Customer is obliged to install this mobile application. The Company is not responsible for the Client's failure to comply with this requirement.

10.6. Upon receipt of the Ticket, the Customer is obliged to carefully study all information about the Event indicated on the Ticket related to the Event and verify the accuracy of the personal data provided to the Company. The Client acknowledges and agrees that he waives any claims against the Company in connection with the non-fulfillment of this obligation.

10.7. The Ticket can be issued to the Customer only after full payment. The Client is considered to have fulfilled his payment obligations correctly after receiving the entire amount to the Company's account.

10.8. The Company protects the Customer from counterfeit Tickets. If the Client is unable to attend the Event due to a fake Ticket, it is necessary to receive a written confirmation from the Organizer of the refusal of admission due to a fake Ticket and contact the Company at the email address info@tickets-event.com or by other means indicated on the Website, including through the application form. The Company will offer the Customer a refund or alternative ways of compensation for such a Ticket.

10.9. If the Customer independently prints the Ticket received from the Company, the Customer is responsible for the correctness of the Ticket printout. In case of non-compliance or improper fulfillment of this obligation, the Client is fully responsible for the quality of the printed Ticket, including the refusal of admission to the Event by the Organizer. The Company is not responsible for any losses incurred by the Client as a result of violation of these provisions. 10.10. The Client acknowledges and agrees that the Company's services are considered to be provided properly and in full at the time the Ticket is sent to the Client.

10.11. If the Customer has not received the Ticket yet, please contact the Company at the following address: info@tickets-event.com or use any communication channel on the Website.

11. Gift certificate

11.1. The nominal value of the Gift Certificate can be used exclusively for the purchase of Tickets in full. The total cost of several Gift Certificates can also be used to purchase Tickets.

11.2. The remaining amount will not be refunded if the ticket price is below the face value of the gift certificate.

11.3. If the ticket price exceeds the nominal value of the gift certificate, the Customer is responsible for paying for this difference.

11.4. A gift certificate is not considered a security or a commodity and cannot be returned or exchanged for cash or another Gift Certificate of a different denomination.

11.5. The expiration date of the Gift Certificate is indicated on this Gift Certificate. Upon expiration of this validity period, the Gift Certificate becomes invalid and cannot be used to purchase Tickets. After the expiration date, the remaining funds will not be refunded.

11.6. The Gift certificate is not restored in case of loss or damage that prevents the establishment of its details and authenticity, and duplicates of the Gift Certificate are not issued.

11.7. A gift certificate, which is a bearer document, may be transferred to another person only if he agrees to these Terms at the time of such transfer.

12. Limitation of liability

12.1. The Client bears all possible risks associated with his actions, including the possibility of errors and inaccuracies in the data provided by him when placing an Order.

12.2. The Company does not incur any obligations, including, but not limited to, obligations to refund funds if the Ticket was purchased in the name and on behalf of the Client, since the Company is not a party to the agreement between the Client and the Organizer. The type of Ticket purchased by the Customer is indicated on the Website when placing an Order.

12.3. If the Client is unable to attend the Event for reasons beyond the control of the Company, the Company does not bear any responsibility.

12.4. The Company does not refund funds and is not responsible for non-compliance with internal rules and regulations established by the Organizer regarding attendance of the Event. 12.5. The Company does not refund funds and does not assume any obligations with respect to any related expenses of the Client in case of cancellation or significant postponement of the Event. Such expenses include, but are not limited to, accommodation and transportation expenses. 12.6. The Company is not responsible for any losses or moral damage suffered by the Client as a result of misinterpretation or misunderstanding of information regarding payment for an Order or attendance of an Event. 12.7. The Client acknowledges and agrees that under any circumstances the Company, its employees, managers, officials, as well as any related parties, sponsors, intermediaries, representatives, partners or persons acting on behalf of the Company, are not responsible for any direct or indirect losses incurred as a result of receiving services provided by the Company. This includes, but is not limited to, unauthorized access to the Client's personal data and any related lost profits, if this occurred without the fault of the Company or the persons specified in this statement. 12.8. The Company publishes information about Events on the Website and classifies the Order solely on the basis of information provided by Brokers or the Organizer. If the information provided by the Broker or the Organizer turns out to be unreliable, the Company does not bear any responsibility to the Client. 12.9. The Company is not responsible for non-compliance of the Organizer's services with the Client's expectations. Any advice or recommendations offered to the Client, including from third parties, should not be considered as guarantees and do not impose obligations on the Company. 12.10. The Client acknowledges and agrees that the Company is not responsible for the quality of the Event and other consumer aspects, since the Company is not the organizer of the Event. 12.11. The Company is released from liability for non-fulfillment or improper fulfillment of its obligations under these Terms and Conditions in the event of force majeure. These are objective situations that do not depend on the Company and arise after the expiration of the provisions of these Terms. Force majeure circumstances include, in particular, events such as strikes, floods, earthquakes, hurricanes, other natural disasters, military actions (local and international), illnesses or health problems of participating artists, natural disasters, as well as actions of State authorities or local governments. The Client acknowledges and agrees that force majeure circumstances include, but are not limited to, the failure or delay in the delivery of Tickets by the Broker or the Organizer within the time specified in these Terms.

13. Applicable law and dispute resolution

13.1. These Terms and Conditions are governed by the laws of the United Arab Emirates, regardless of the location of the Client. By agreeing to these Terms, the Client agrees that the laws of the United Arab Emirates will govern these Terms and any disputes arising between the Client and the Company, without taking into account any conflicts of laws and principles in force in the territory of the United Arab Emirates.

13.2. If any provisions of these Terms are contrary to applicable law, these specific provisions will be repealed or amended only to the extent necessary to eliminate the contradiction.

13.3. In case of disputes between the Client and the Company on issues related to these Terms, the Client and the Company undertake to seek their resolution through negotiations. Participation in the dispute resolution procedure for claims is mandatory.

13.4. The Company accepts and considers complaints submitted in writing and in accordance with the established methods specified in these Terms and Conditions, as well as in accordance with applicable law. 13.5. The Client acknowledges and agrees that any claim related to or arising in connection with issues related to the Company must be filed within 14 days from the date of the claim. Failure to comply with this requirement will result in the final rejection of the Client's claim. 13.6. The response time to the claim is 30 days. The claim is sent to the email address info@tickets-event.com. 13.7. The Company and the Client mutually agree to the exclusive jurisdiction of the courts located in the United Arab Emirates to resolve any disputes arising in connection with the use of the services or any violations of these Terms. 13.8. The Client waives any objections regarding insufficient personal jurisdiction, place of residence, improper place of consideration of the case or forum non conveniens in relation to any such legal action.

14. Intellectual property

14.1. The Company supports the rights of others in relation to intellectual property. The Company's policy provides for the consideration of any claims alleging that the content of the Website violates copyrights or other forms of intellectual property. Suppose a Client or a visitor to a Website is the copyright owner and suspects that his copyrighted work has been duplicated on the Website in a way that constitutes copyright infringement. In this case, the Client or the Site visitor can send an e-mail notification to info@tickets-event.com, including a detailed description of the alleged violation.

15. Contacts

15.1. If a Customer or a Site visitor has questions regarding these Terms, rights and obligations arising from these Terms, use of the Company's services, or wants to share ideas, recommendations and suggestions, please contact the Company by e-mail at info@tickets-event.com or use the application form on the Site.

15.2. If the Broker or Organizer wishes to discuss cooperation or partnership issues with the Company, please contact the Company by e-mail at info@tickets-event.com or use the application form on the Website.